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Suvarnabhumi Immigration queues: ‘We’re doing our best to help’
The director of Suvarnabhumi airport has addressed concerns following claims that passengers were missing flights due to slow or non-existent service at immigration counters.
This has been denied by the immigration chief, who blamed some Cambodian tourists for missing their flight to Phnom Phen on Sunday. Manwhile, video, still pictures and comments by travelers seemed to paint a different story.
Chief Sirot Duangrat, the director of airport operations, joined the fray, saying that the airport authority is doing its utmost to help out their immigration counterparts. In this regard, they are providing staff to help tourists fill in TM6 cards to speed them along. And they are ensuring that x-ray machines are all fully manned and operational so there are less bottlenecks.
Sirot said that immigration is addressing the issue of its staff at the airport, though he gave no details. However, he panted a picture of an ever-expanding airport where the queues could only get worse if measures are not taken to ensure more staff are in place.
He said that at present there are 200,000 people passing though the airport on days during the high tourist season. This is going to be topped when the airport is expected to handle 30 million visitors by 2019. – Daily News